Shipping policy
Thank you for choosing Waddles of Joy®! We are pleased to offer shipping to customers located in the United States. Please review the following information regarding our shipping options, costs, order processing times, and contact details.
Supported Shipping Zones
We currently ship to addresses within the United States only. We apologize for any inconvenience caused if you are located outside of this region.
Shipping Costs
Good news! We offer free shipping on all orders, regardless of weight, size, or destination. So go ahead and shop to your heart's content—we'll take care of getting your penguin goodies to you without any extra cost.
Return Policy
For information regarding returns, exchanges, damages, or lost packages, please refer to our Return Policy page. We aim to ensure your satisfaction with your purchase and address any issues that may arise promptly and effectively.
Order Processing and Delivery Times
Delivery time is 7-17 days. More than 50% of our products arrive in under 10 days. Shipping times are estimates, not guarantees. Please note that our products are made especially for you as soon as you place an order. This personalized approach may result in slightly longer delivery times. Our commitment to producing items on demand instead of in bulk helps reduce overproduction and promotes sustainable practices. We appreciate your patience and understanding in making thoughtful purchasing decisions.
Payment Options
We accept various payment options to ensure a convenient and secure checkout process. Currently, we accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, Apple Pay and Google Pay. Simply choose your preferred payment method during checkout.
Payment Requirements and Instructions
Payment is required at the time of purchase. To ensure a smooth transaction, please review your order details carefully before submitting payment. If you encounter any issues or have questions about the payment process, please contact our customer support team using the information provided below.
Contact Information
If you have any questions, concerns, or need further assistance, please do not hesitate to reach out to us:
Email: orders@waddlesofjoy.com
We are here to provide prompt and helpful support to ensure your shopping experience with us is enjoyable and stress-free.
Thank you for choosing Waddles of Joy®. We appreciate your support and look forward to providing you with high-quality products and exceptional service.
Effective Date: June 16, 2023
Last Updated: January 4, 2025